Last Updated:【January 18, 2024】

At longshangcbd, we strive to provide the best products and services to our customers. However, if you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction.

A.      Eligibility for Refund:

To be eligible for a refund, you must meet the following criteria:

1.        The product or service must be returned within 7 days from the date of purchase.

2.        The product or service must be unused, in its original packaging, and in the same condition as you received it.

3.        Proof of purchase, such as a receipt or order number, must be provided.

B.       Refund Process:

To request a refund, please follow these steps:

1.        Contact our customer support team at marketing@guangda.work and provide the necessary details, including your order number and reason for the refund.

2.        Our team will review your request and may ask for additional information or documentation if needed.

3.        Once your request is approved, we will provide you with instructions on how to return the product or access the refund for services.

4.        Please note that return shipping costs may apply and will be deducted from your refund amount.

C.       Refund Options:

Depending on the circumstances, we offer the following refund options:

1.        For product returns: You may choose to receive a full refund to your original payment method or store credit that can be used for future purchases.

2.        For service refunds: You may receive a refund equivalent to the remaining unused portion of the service or choose to receive store credit.

3.        Refunds will be processed within 3-7 days of receiving the returned product or upon approval of the service refund.

D.      Non-Refundable Items and Services:

Certain items or services may not be eligible for a refund, including:

1.        Downloadable digital products or software that have been accessed or used.

Gift cards or vouchers.

2.        Services that have been fully utilized or completed.

E.       Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We will provide instructions on how to return the item, and upon inspection, a replacement or refund will be issued.

F.        Changes to Refund Policy:

We reserve the right to modify or update our refund policy at any time. Any changes will be communicated on our website, and the revised policy will apply to all purchases made after the effective date of the update.